Refund & Returns Policy

Overview

Our refund and return policy is valid for 30 days from the date of purchase. After 30 days, unfortunately, we cannot offer a refund or exchange.

To qualify for a return, your item must be unused, in its original condition, and (if physical) in the original packaging.

Non-Returnable Items

Please note that the following items are not eligible for return or refund:

  • Gift cards

  • Downloadable software products (including VST plugins, DAWs, sound libraries, or expansions)

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials or flammable liquids/gases

  • Certain health and personal care products

Proof of Purchase

To process your return, we require a valid receipt or order confirmation. Do not send products back to the manufacturer.

Partial Refunds

Partial refunds may be granted under the following circumstances:

  • Books with obvious signs of use

  • Opened media (CDs, DVDs, software, video games, vinyl, etc.)

  • Items not in their original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, you will receive an email confirmation regarding approval or rejection. If approved, the refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

If your refund does not appear:

  1. Check your bank account again.

  2. Contact your credit card provider (posting delays are possible).

  3. Contact your bank (refunds may take time to process).
    If you’ve done all of the above and still have not received your refund, please reach out to us at {email}.

Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same product, email us at {email} and send the item to: {physical address}.

Gifts

  • If marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be sent.

  • If not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return a product, please mail it to: {physical address}.

  • Customers are responsible for their own return shipping costs.

  • Shipping fees are non-refundable. If you receive a refund, return shipping costs will be deducted.

  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?

For any questions related to refunds and returns, contact us at: audiotools.vip@gmail.com.